Privacy Policy

1. Information We Collect

At ViveHotels, we are committed to protecting your privacy. We collect the following personal information when you use our services:

• Contact information: Name, surname, email address, and phone number.
• Booking information: Check-in and check-out dates, number of guests, room preferences.
• Payment information: Credit or debit card details (processed securely).
• Technical information: IP address, browser type, operating system.

2. Use of Information

We use your personal information for the following purposes:

• To process and manage your hotel bookings.
• To communicate with you about your booking and provide customer support.
• To improve our services and personalize your experience.
• To send you promotional information and special offers (with your consent).
• To comply with legal and regulatory obligations.

3. Sharing Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Hotels: To process your booking.
• Service providers: Who help us operate our business (payment processing, data analysis).
• Legal authorities: When required by law.

4. Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration.

5. Your Rights

You have the right to:

• Access your personal information.
• Rectify inaccurate data.
• Request deletion of your data.
• Object to the processing of your data.
• Request data portability.

6. Cookies

We use cookies to improve your experience on our website. Please see our Cookie Policy for more information.

7. Contact

If you have questions about this Privacy Policy, you can contact us at:

Email: [email protected]
Address: ViveHotels, Spain